Business 06-09-2018

5 Tips for Increasing Contact Centre Efficiency

Dick Bourke explains how the average contact centre can increase their efficiency in a very noticeable way. The first impressions that customers get when dealing with representatives of a business shape how they view it overall. Those who want to make their call centre more efficient can follow a few simple yet effective tips. Bourke […]

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Business 22-06-2018

Sir Philip Green looks to stop release of BHS report, amid further auditor failings

Former BHS owner Sir Philip Green is in court seeking an order to stop the Financial Reporting Council releasing their full report on the failures of auditors leading up to his sale of BHS. It comes after last week Pricewaterhouse Coopers were hit with a record fine, and partner Steve Denison fined and banned for […]

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Business 21-06-2018

Lloyds face questions with release of HBOS report

An internal report published this week has raised significant questions for Lloyds’ banking group over their handling of their HBOS Reading unit. The report, written in 2013, was initiated by a former Lloyds manager and backed by the group, looked into Lloyds’ knowledge and handling of fraud in the Reading branch. The fraud scandal came […]

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Business 18-06-2018

Energy regulator tightening checks on new companies

Energy watchdog Ofgem is planning changes that will make it tougher for smaller companies to enter the market. The regulator cites issues for consumers in a review into their licensing procedures, identifying that smaller companies bring a lack of financial stability, and risk providing poor customer service and unsustainable business models, leading to some customers […]

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Business 15-06-2018

Stobart Group dismisses former chief Andrew Tinkler from board

Tensions between Stobart Group and executive director Andrew Tinkley are heating up, as the former chief executive has been officially dismissed from the board of directors. Stobart, owner of London Southend Airport, is also launching legal action against Tinkley, under claims he has been attempting to destabilise the company. “The Company announces that, following the […]

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Latest News 13-06-2018

Justice minister Lee resigns ahead of Brexit vote

Government justice minister Phillip Lee has walked out over the handling of Brexit, ahead of a key vote on amendments to the upcoming EU withdrawal. The move is a blow to Prime Minister Theresa May, as Lee is set to join the rebels to the government’s planned Brexit directions. The upcoming vote covers 15 amendments […]

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Business 12-06-2018

Scotland sees record overseas investments

EY’s latest Scotland Attractiveness Survey shows a boom in activity from overseas, with a record number of Foreign Direct Investment (FDI) projects. The report had figures for 2017 sitting 7% higher than the previous year, the third consecutive year of record growth. The figures showed FDI projects rising from 108 in 2016 to 116. Business […]

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Business 08-06-2018

Facebook admits data sharing with Chinese manufacturers

Facebook continues to be in the spotlight in regards to their handling of user data. The company confirmed data sharing partnerships with four Chinese mobile phone manufacturers, which allowed the makers access to Facebook users’ data. Facebook defended the partnerships, one of which was with Huawei. The Chinese telecom company has long been the subject […]

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Business 06-06-2018

Persimmon takes heat over director bonuses

MPs grilled UK housebuilders Persimmon over an executive bonus scheme which has resulted in public outcry. Persimmon board member Marion Sears appeared before parliament to answer questions regarding the scheme, which has been labeled “grossly excessive”. While taking questions from Business, Energy and Industrial Strategy Committee chair Rachel Reeves, Sears initially did not mention almost […]

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Latest News 05-06-2018

UK government considering nuclear plant involvement

In what would be a significant change in policy, the UK may inject taxpayer funds to take a stake in a new nuclear power plant being constructed in Wylfa, Wales. Government officials revealed that discussions were ongoing with Japanese conglomerate Hitachi over their potential involvement in the project, which could include the state taking a […]

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